Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
8.2/10
Great
Rooms
9.0
Location
9.0
Service
8.6
Dining
7.0
Guest reviews
8.2/10
based on 5 reviews
8.5
8.5/10 based on 69 reviews
Benjamin
United States of America,
December
2024
6.2/10
The hotel offers a stunning appearance and luxurious touches, though there were several issues during my stay that detracted from the experience. While the staff was kind and attentive, there were moments of chaos and disorganization that made things less pleasant. Overall, it’s a lovely setting but could benefit from better attention to detail.
Rooms
7.0
The room was comfortable enough for my week-long stay, featuring two sliding doors leading to a fairly large bathroom. However, it fell short on some essentials, like pressure and temperature of the shower.
Service
6.0
The service was generally friendly, with staff making efforts to assist. However, language barriers occasionally made communication tricky, and certain requests took longer to fulfill than expected.
Location
7.0
The location was convenient, allowing easy access to dining and shopping without needing a cab. However, it is a bit far from downtown, which can be a drawback for those wanting to be in the thick of things.
Dining
5.0
While the breakfast had a good selection, the staff seemed to lack enthusiasm and urgency in fulfilling requests, which was quite surprising for a high-end hotel. It made the dining experience less enjoyable.
Facilities
6.0
The hotel features strong facilities, although I ran into some issues with cleanliness, especially regarding dust build-up near bedside tables which is unexpected at this level of accommodation.
Eugene
United States of America,
December
2024
9.4/10
My recent stay at this hotel was absolutely fantastic! From the moment I arrived, the hospitality of the staff stood out. Mr. Kerr Hua and Susan went above and beyond to make me feel welcomed. The facilities are superb, especially the well-kept pool and gym. However, I could see some room for improvement in the gym's equipment. Overall, it was a delightful experience that felt like a home away from home, with just a few minor tweaks needed to elevate the experience even further.
Rooms
10.0
The rooms were spacious, clean, and had everything I needed for both work and relaxation. It really felt like a comfortable oasis after a long day.
Service
10.0
The service was exceptional! The staff was always ready to help; they took care of my late check-out and made dining recommendations seamlessly.
Location
9.0
The location is convenient, nestled in the Wuji district. It provided easy access to local shops, making my stay even better.
Dining
9.0
Dining at the hotel was a treat! The options were delicious, and I especially enjoyed the variety offered in the executive lounge.
Facilities
9.0
The facilities, especially the pool and gym, were very well-maintained. It was a pleasure using them during my stay.
Marc
United States of America,
October
2024
7.8/10
I had a great experience at this hotel, enjoying the spacious room and the convenience of nearby amenities. The location is a real asset, being close to the expressway, a supermarket, and plenty of restaurants both inside and outside the hotel. However, I did encounter some cleanliness issues in the common areas during my stay, which was a bit disappointing. Overall, the value for money is decent especially with free parking and good dining options.
Rooms
9.0
The rooms are spacious and comfortable, providing a pleasant stay. I’ve been upgraded to an executive room every time I visit.
Service
7.0
Service was generally satisfactory, with friendly staff and quick food service, though I've noticed some inconsistencies during my longer stays.
Location
10.0
This hotel has an excellent location with a park and numerous dining and shopping options nearby. You can easily navigate without the need for a cab.
Dining
7.0
The restaurant offers a good selection of food, but I found the staff's service to be a bit lacking in energy and promptness.
Facilities
6.0
Facilities are decent, although the air conditioning in the rooms could use improvement. They were stuck at a temperature that felt a bit too warm for comfort.
Rose
United States of America,
September
2024
9.0/10
I had a wonderful stay at this hotel, where the staff went above and beyond to make me feel welcomed and valued. The service was impressive, especially with Mr. Kerr Hua and Susan providing exceptional hospitality. The room was spacious and comfortable, and I loved the location being central and close to a lovely park. However, the dining options could be improved with more variety, even though the food served was delightful. Overall, it was great value for money and I would happily return.
Rooms
9.0
The room was spacious, clean, and had everything I needed to relax after a long day. The large bathroom, with its two sliding doors, was a nice touch.
Service
10.0
The service was outstanding! Staff like Mr. Kerr Hua were always ready to assist with a smile, making my stay pleasant.
Location
10.0
The hotel is located in a fantastic area in Wujin district, allowing easy access to shops and a lovely park nearby without needing a cab.
Dining
7.0
Dining could have been improved with more Western options, but what was available tasted great and the ambiance was pleasant.
Facilities
8.0
Facilities were good; everything was kept clean and well-maintained, creating a welcoming atmosphere.
Chris
United States of America,
September
2024
8.8/10
I had a wonderful time at this hotel, thanks to the amazing hospitality and top-notch service. My room was spacious and well-appointed—definitely better than many I’ve seen in the U.S. The staff were incredibly attentive, particularly at the front desk. Breakfast was a highlight though it sometimes felt a bit crowded. The location is perfect for business travelers like myself, offering easy access to various amenities and attractions. While I did have a great stay, the dining options could have been a bit more varied.
Rooms
10.0
The room was spacious, well-appointed, and had a very comfortable bed along with an excellent shower, making it easy to relax.
Service
10.0
The service was impeccable, with staff always willing to assist. Kerr at the front desk was especially helpful, ensuring all my needs were met.
Location
9.0
The location is convenient, with nearby attractions and amenities that make navigating the area easy without needing to take a cab.
Dining
7.0
Breakfast was nice with a good selection, though at times it was quite busy. The dinner menu was a bit limited, focusing mostly on Chinese cuisine.
Facilities
8.0
The hotel features a useful gym and pool, both of which are well-maintained, although the gym could offer more equipment options.
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